Terms of Service

In plain English: When you book us, you agree to the flat-rate quote we wrote down and the $89 deposit that holds your date. We show up on time, move your home with our own crew, and protect it with our insurance. You agree to tell us the truth about what you are moving and the access at both ends, and to pay the agreed price. If plans change, just talk to us — we are reasonable.

These Terms of Service govern moving services provided by Accessible Moving, a licensed Ohio mover operating under Ohio PUCO household-goods authority and federal USDOT/MC interstate authority.

Quotes and booking. Quotes are based on the information you provide about your home size, inventory, and access. Your written flat rate is binding when the move matches what you described. If the actual move differs significantly — far more items, undisclosed stairs, or a different address — we will discuss any adjustment with you before proceeding. An $89 deposit reserves your date and is credited to your final balance.

Cancellation and rescheduling. You may reschedule or cancel by contacting our office. We make every effort to accommodate changes, including weather-related rescheduling during winter, at no penalty. Deposit refunds for last-minute cancellations are handled case by case.

Liability and valuation. Released-value protection of $0.60 per pound per item is included at no charge. Full-value protection is available for an added fee, typically 1 to 3 percent of declared value, and all moves are backed by our $1,000,000 cargo policy. Claims must be reported promptly after delivery.

Customer responsibilities. You agree to provide accurate information, secure parking and building access where possible, and disclose items requiring special handling. We cannot transport hazardous materials, perishables, plants, or pets.

Payment. Payment of the agreed flat rate or hourly total is due upon completion of the move unless otherwise arranged in writing.